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British Gas partners with Thames Water to keep customers’ homes running

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Over a million homeowners can save money through a new British Gas partnership with Thames Water.

The partnership is one of a number, which aim to help bring customers more affordable deals, as well as provide more sustainable services and solutions.

For just 99p a month for the first year, Thames Water customers can get cover to fix leaks and maintain their plumbing and drains, offering them a reliable service inside their property boundary.

The offers from British Gas will be available on the water company’s website and in customer communications such as bills and statements.

Thames Water serves 3.3 million household customers of which 56 per cent are homeowners, meaning a potential customer base of 1.85 million that British Gas will be supporting initially – with further services for non-homeowners to come. Thames Water customers will also have the option to take on other services and solutions provided by British Gas.

British Gas and Dyno Rod (owned by British Gas) engineers will carry out the work, which will be a mix of maintenance services including unblocking sinks and toilets as well as on-demand services to fix unexpected issues such as burst pipes.

Warren Buckley, Retail Director at Thames Water, said: “We know how disruptive a blocked toilet or a leaking pipe in your home can be and by partnering with British Gas we can offer our customers trusted services to cover unexpected plumbing and drainage problems if they happen on their property.

“We’re working hard to reduce leakage across our network and these services will help customers stop leaks and save water in their own homes. Customers can also help take care of their pipes by only flushing the three Ps – pee poo and toilet paper – down the loo and by putting oil and fats in the bin rather than down the drain after cooking.”

Homeowners are responsible for the upkeep and repair of their internal pipes and fittings and are generally responsible for the water supply pipe that runs from the boundary of their property into their home.

Around a quarter of the leaks Thames Water fixes are at customers’ properties. The company is employing a range of innovative measures to help detect and fix leaks in its network, including temperature analysis, devices installed in large pipes to monitor the water flow and even a sniffer dog which can detect the small amounts of chlorine in drinking water.

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