TPCODL inaugurates its Second All Women Customer Care Center at Puri, Orissa

TP Central Odisha Distribution Ltd. (TPCODL), a joint venture between Tata Power and the Government of Odisha, inaugurated its Second All Women Customer Care Center at Puri Division Office. The Customer Care Center was inaugurated by Mrs. Itishree Nayak, Dy Collector, Puri in the presence of TPCODL’s senior management and women employees.

The CCC will be entirely managed by a team of women officials who are trained to handle a gamut of customer service offerings such as new power supply applications, monthly bill payments, addressing to customers’ queries & concerns along with other customer-related services at the CCC thereby, strengthening their participation in offering excellent services.

It is also fully equipped with a queue management system, self-help kiosk and feedback tab for providing a better customer experience.

Speaking on this occasion, Mr M. Shenbagam, Chief Executive Officer, TP Central Odisha Distribution Limited said, ““ We are extremely delighted to inaugurate our second all women customer Care center. Through this CCC we aim to deliver enhanced customer experience by our well trained & customer centric women executives. “

In December 2020, TPCODL inaugurated its First All Women Customer Care Center at Badam badi, Cuttack to influence the employability and empowerment of the local women, a first by any power utility in Odisha. With this, Tata Power has a smooth and successfully operational chain of over 5 All-Women CRCs across Mumbai, Delhi and Ajmer.